Est. 1999

CALL US: 905.690.4739


May 12, 2023

Waterdown Massage & Wellness Clinic cares about your privacy. This Privacy Policy outlines the types of information we collect from our website visitors, how we use and protect that information, and the third-party services we use to gather data.

What information do we collect about you?

Personally identifiable information

Waterdown Massage & Wellness Clinic only collects personally identifiable information for the purpose of communicating with you. We will never rent, sell or trade your personal information. The information you submit to us is only accessible to our employees who require access to manage and communicate with you.

Clinic-Sense – We use ClinicSense Practice Management Software to allow you to book appointments through our site.  Once you click on the ‘book appointment’ or ‘book online’ buttons on our site, you will be taken to the ClinicSense website to complete the booking. Please review ClinicSense’s privacy policy to learn more and to ensure that you are comfortable with how they will be maintaining your data before you book on their site.

Non-personally identifiable information

Waterdown Massage & Wellness Clinic collects non-personally identifiable information to better understand how our website is being used in order to better provide resources and services. This information may be shared with our partners and funders.

We collect information about your visit to our website, including your IP address (which can indicate your general location), browser and device type, access times, the website from which you came, the regions from which you navigate the website, and the pages you access.

We use cookies and similar tools to enhance your experience on our website. Cookies are small text files that are placed on your device when you visit a website. While most computer and some mobile web browsers automatically accept cookies, you can change your browser settings to prevent this or to notify you each time a cookie is set. However, please note that blocking or deleting cookies may limit your ability to fully use our website.

How is this information collected?

Our website uses several third-party services to collect usage data. Please review the following and visit their websites to learn more about the data they collect:

Google Analytics – We use Google Analytics to gather website statistics and track user behavior. Google utilizes the data collected to track and examine the use of the websites, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. For more information about Google’s privacy practices please read Google’s privacy policy here. If you would like to opt out of Google Analytics tracking, click here to download a browser plugin that will ensure that you are not tracked on the Waterdown Massage & Wellness Clinic website or any other site you visit with Google Analytics enabled.

HotJar – Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.). Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

Links to other websites

Waterdown Massage & Wellness Clinic may provide links to third-party websites, which may have their own privacy policies and procedures for collecting and disclosing personal information. We encourage you to review these policies and contact the website owners with any questions before disclosing personal information.

Changes to our policy

Waterdown Massage & Wellness Clinic may deem it necessary or appropriate from time to time to modify this privacy policy to reflect changes in the way we collect or use information or changes in privacy-related laws, regulations, or industry standards. Please check these terms periodically for changes. Using this site following the posting of changes to these terms shall constitute your acceptance of the revised terms. Information will be handled according to the privacy statement in effect at the time the information is used.

Contact us

If you want to access or correct your personal information, or have any questions or concerns related to Waterdown Massage & Wellness Clinic’s privacy policy, please contact us.